Saturday, February 05, 2005

Customers -- More Demanding Than Ever?

"Consumer complaints to the Better Business Bureau against US retail stores doubled -- a jump of 104 percent overall -- between 2000 and 2003. Many of those involve customer interactions with sales people" (Clayton Collins, "With Customers Griping, Retailers Finally Get the Message," Christian Science Monitor, January 31, 2005).

Are US retail workers surlier than before, having lost yet more rounds of class struggle, or are US customers more demanding than ever, seeing that US retail workers are in a weaker position than before?

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